Questions and answers
How do I place an order?
Add products to your cart, enter your name, phone number and address at checkout, and press "Place order on WhatsApp". Your order is saved and WhatsApp opens with the details filled in. Send that message, and we confirm your order on WhatsApp.
Do you deliver all over Pakistan?
Yes. We send parcels by courier to cities and towns across Pakistan. Delivery is Rs 350 to anywhere in Pakistan, and free on orders of Rs 5,000 or more.
How long does delivery take?
Most orders arrive within 2 to 5 working days after we confirm them. Big cities are usually quicker. Before Eid and in the wedding season, couriers can take a little longer.
Can I pay Cash on Delivery?
Yes. Pay the rider in cash when your parcel arrives. You can also pay in advance by JazzCash, Easypaisa or bank transfer: we send the account details on WhatsApp.
How do I know my order is confirmed?
A real person checks every order and confirms it with you on WhatsApp. When your parcel is handed to the courier, we send you the tracking number. You can also check your order on the Track order page.
Is there a minimum order?
No. You can order a single item.
Can I order in bulk for a wedding, Eid or office gifts?
Yes. Message us on WhatsApp with what you need and the date, before ordering, so we can plan stock and delivery for you.
Can I send an order as a gift?
Yes. Enter the recipient's name, phone number and address at checkout, and add a note in the notes box.
What if my parcel arrives damaged, or something is missing?
Send us a photo on WhatsApp within 48 hours of delivery, with your order number, and we'll replace the item or refund you.
Another question? Message us on WhatsApp.